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Link to Communication
Mortgage Pre-Maturity
Journey
Overview
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Communications
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Details
Name
Name
Notify customers in advance about upcoming product maturity
Description
Description
Business Area
Business Area
Product
Product
More Details
Owner
Owner
Ensure customers receive timely, compliant maturity communications that support informed decision-making and reduce roll-off onto reversion rates without engagement.
Objective
Objective
Customer is automatically enrolled when their mortgage account reaches the defined pre-maturity communication trigger points.
Enrolment
Enrolment
Customer is informed of impending maturity, understands available rate switch or refinancing options, and either selects a new product or acknowledges post-maturity status.
Required Outcome
Required Outcome
Journey Map
