Touchpoints

These are all the touchpoints across all of the communications in your catalogue.

Name Channels
 Communication Approval Status
 Lifecycle Stage RAG Status RAG Health Score
6-Month Term Expiry Email Email 6-Month Mortgage Term Expiry Notice Approved
Live (Draft Exists)
Red
 2
6-Month Term Expiry SMS SMS 6-Month Mortgage Term Expiry Notice Approved
Live
Red
 2
Compliance Notification Push Notification 4-Week Mortgage Term Expiry Notice Approved
Live
Red
 2
Service Disruption Notice Push Notification Data Privacy Update Notice Approved
Live
Red
 2
Payment Confirmation SMS Data Privacy Update Notice Approved
Live
Red
 2
Service Disruption Notice Print Mortgage Arrears - Payment Arrangement Offer Approved
Live
Red
 2
Customer Reminder Notice Email Mortgage Product Transfer Invitation Pending
Live (Draft Exists)
Red
 2
Customer Reminder Notice SMS Mortgage Product Transfer Invitation Pending
Live (Draft Exists)
Red
 2
Initial Customer Notification Email Mortgage Closure Confirmation Pending
Live (Draft Exists)
Red
 2
Important Account Update Mobile App Mortgage Closure Confirmation Pending
Live (Draft Exists)
Red
 2
Initial Customer Notification Digital Inbox Mortgage Switching Completion Confirmation Approved
Live
Red
 2
Regulatory Update Message Email Mortgage Switching Completion Confirmation Pending
Live (Draft Exists)
Red
 2
6-Month Term Expiry Letter Print 6-Month Mortgage Term Expiry Notice Approved
Live (Draft Exists)
Red
 1
Annual Summary Statement Digital Inbox, Email Data Privacy Update Notice Pending
Live (Draft Exists)
Red
 1
Service Disruption Notice SMS Mortgage Terms & Conditions Variation Notice Pending
Live (Draft Exists)
Red
 1
Interest Rate Update Email Mortgage Arrears - Payment Arrangement Offer Pending
Live (Draft Exists)
Red
 1
Important Account Update SMS Mortgage Product Transfer Invitation Approved
Live
Red
 1
Service Change Announcement Email Fixed Rate Maturity Reminder Approved
Live
Red
 1
Payment Confirmation Print Mortgage Overpayment Confirmation Pending
Live (Draft Exists)
Red
 1
Regulatory Update Message Print Mortgage Overpayment Confirmation Pending
Live (Draft Exists)
Red
 1
Policy Amendment Notice Mobile App Mortgage Switching Completion Confirmation Approved
Live
Red
 1
Annual Summary Statement Print Mortgage Switching Completion Confirmation Approved
Live (Draft Exists)
Red
 1