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Pre-Maturity Regulatory Communications Journey
Journey
Overview
Journey Map
Communications
History
Details
Name
Name
Notify customers in advance about upcoming product maturity.
Description
Description
Business Area
Business Area
Product
Product
More Details
Owner
Owner
Ensure customers receive timely, compliant maturity communications and understand their available options.
Objective
Objective
Customer is automatically enrolled when their mortgage account reaches pre-maturity trigger points.
Enrolment
Enrolment
Customer is notified of upcoming maturity and either selects a new product or is aware of next steps.
Required Outcome
Required Outcome
Journey Map
